The handling cost for commercial returns is € 3 per item code (minimum € 10), in addition to 5% of the returned amount.
This RMA form is to be considered as an authorization to return the product, subject to acceptance. It does not represent a confirmation of refund of the item.
Once received, Osculati will conduct an evaluation of the returned product:
• if the product is not suitable to be resold as new (used, damaged or not working), the return will be rejected. After a written notification by Osculati, the customer can decide whether to collect the product at his own expense, or to authorize its disposal by Osculati. Without an answer from the customer within 7 days from notification, the product will be automatically disposed;
• if the product packaging is missing, or it’s not perfectly intact, undamaged or manipulated, Osculati reserves the right to charge the reconditioning costs, equal to € 20 per item code.