RETURN SHIPMENTS TO OSCULATI
Returns of goods to Osculati without an RMA (Return Merchandise Authorization) number are not possible. Non-authorized shipments will be rejected.
RETURNS OF DEFECTIVE PRODUCTS
In case of defective products or major visual flaws compromising the product use, returns are possible following the procedure below:
- Contact your Sales Representative or submit the RMA request form attached (downloadable from www.osculati.com).
- In case the product must be returned, an RMA number will be issued.
- Apply the RMA number to the parcel in a visible manner and send the package to Osculati at your charge. After assessing that the product is really defective or non-compliant, Osculati will, at its sole discretion, repair, replace or refund the product.
RETURNS OF MIS-SHIPMENT
In case of discrepancies between the goods received and the related invoice or purchase order, contact your Sales Representative or submit the attached RMA request form (downloadable from www.osculati.com) within 8 days from the delivery, attaching a picture of the product received. Please wait to receive the RMA number before shipping the goods.
Commercial Returns are returns of products still not used and undamaged, in their original package and without visual flaws. The request for Commercial Returns must be submitted to your Sales Representative within 30 days from the delivery, also submitting the attached RMA request form (downloadable from www.osculati.com). Osculati will accept the request at its sole discretion.
Commercial Returns charge: €3 per item code (MIN. €10) + 5% of the returned goods value.
In case the returned product is not intact or the original packaging is damaged or manipulated, Osculati will reserve the right to charge the reconditioning and handling costs, equal to €20 per item code.
To return erroneous, defective or unwanted items, you shall request a Return Merchandise Authorization (RMA) by filling the above modules. Once we have examined and approved the request, we will issue an RMA; the RMA is valid 30 days from the issuing date and the RMA number shall be written both on the delivery note and on the package; if missing, the returned item will be rejected.
Please enclose copy of the RMA inside the package.